Shipping FAQ

GENERAL

All orders over £25GBP are eligible for FREE shipping via Royal Mail First-Class mail.

We are proud to support all branches of the US Military!

A few specifics to keep in mind:

  • Please write the service member’s full name in the order.
  • Order tracking outside of the USA may be unreliable or missing due to factors outside of USPS control (inspections/other delays etc).

If you encounter any issues placing a military order, PLEASE get in touch with us.. we want to ensure everyone has a great experience.

Most orders are mailed within 1-2 business days after the order is placed. Exceptions apply if a product is on back-order, which will be duly noted on the product page.

As soon as we process an order in our warehouse, we generate a tracking number. When this number is created, it will show up under the specific order in your account screen located [here].
Please keep in mind, there will be a delay up to 2 business days between generation of tracking number and when the carrier registers the package in the system.

Most domestic orders are fulfilled within 72 hours from order receipt. Add an additional 2-5 business days to account for transit to your mailbox.
If your order still seems to be hung up at any point in the process, please reach out to one of our customer service reps and we will help track down the issue.

USA (Domestic)

Yep. No problem.

We currently use Royal Mail to ship our domestic orders and DHL Express for International paid shipping orders.

INTERNATIONAL/WORLD

We do not guarantee duty-free clearance at your customs/point of entry, and we also do not insure against loss or seizure. Please keep this in mind when placing your order. Before ordering, check with your country’s customs department to verify if the items in your order are legal for import, and, if so, if there is a limit to how much you can import per shipment (some counties get VERY expensive if total value exceeds a certain amount).

We can ship to ANY COUNTRY in the world except the following countries:

  • Syria/Syrian Arab Republic
  • Cuba
  • North Korea
  • Crimea
  • Iran
  • Sudan

While we offer free shipping on all orders over £25GBP, you tend to get what you pay for in terms of tracking and reliable delivery.

For the best service, we suggest using one of the paid/trackable shipping options. Because we’re partnering with a high-volume fulfillment center, you’ll get access to discounted shipping rates that individuals would normally pay much more for.

For free-shipping orders, we send out with Royal Mail First Class International. Your local mail service will deliver your package. For expedited shipping, we use DHL. DHL will deliver your package.